NDM7263 Member Debate under Standing Order 11.21(iv) -On-line and Off-line Public Services

NDM7263 Rhun ap Iorwerth (Ynys Môn)

To propose that the National Assembly for Wales:

1. Notes that more and more services are only available online.

2. Recognises that not everyone has access to the internet.

3. Recognises that not everyone is comfortable with using the internet.

4. Calls on Welsh Government to:

a) ensure there are offline alternatives to online public services, such as with the bus pass renewal system; and

b) discuss with banks, businesses and other organisations to make sure that customers are not isolated if only online services are offered.


Angela Burns (Carmarthen West and South Pembrokeshire)

Janet Finch-Saunders (Aberconwy)

Llyr Gruffydd (North Wales)

Sian Gwenllian (Arfon)

Neil Hamilton (Mid and West Wales)

Mike Hedges (Swansea East)

Vikki Howells (Cynon Valley)
Mark Isherwood (North Wales)

Delyth Jewell (South Wales East)

Helen Mary Jones (Mid and West Wales)

Dai Lloyd (South Wales West)

Supported by:

Suzy Davies (South Wales West)

Huw Irranca-Davies (Ogmore)


Business type: Debate

Reason considered: Senedd Business;

Status: Complete

First published: 04/06/2021

Decision due: 12 Feb 2020 by Plenary - Fifth Senedd