Agenda and minutes

View the meeting transcript.

1.1 Apologies were received from Rebecca Evans and Janet Finch-Saunders.  Ann Jones acted as a substitute for Rebecca Evans and Andrew RT Davies acted as a substitute for Janet Finch-Saunders.

Item 3

2.1 The motion was agreed

3.1 The Committee considered the key issues that have arisen from the inquiry.

3.2 The Committee agreed to write to the Ministry of Justice in relation to the European Data Protection Regulations.

·         Keith Evans, Author of the Report ‘A Review of Concerns (Complaints) Handling in NHS Wales – “Using the Gift of Complaints”’.

Keith Evans’s report A Review of Concerns (Complaints) Handling in NHS Wales – “Using the Gift of Complaints”  was published on 2 July 2014

4.1 The witness responded to questions from Members.

·         The Rt Hon Ann Clwyd MP, Co-Chair, Review of the NHS Hospitals Complaints System (NHS England).

5.1 The witness responded to questions from Members.

·         Rory Farrelly, Director of Nursing and Patient Experience, Abertawe Bro Morgannwg University Health Board

·         Nicola Williams, Assistant Director of Nursing and Lead on Transformation of Complaints and Concerns, Abertawe Bro Morgannwg University Health Board

·         Maria Battle, Chair of Cardiff and Vale University Health Board

·         Dr Chris Jones, Chair of Cwm Taf University Health Board

·         Carol Shillabeer, Director of Nursing/Deputy Chief Executive, Powys Teaching Health Board

6.1 The witnesses responded to questions from Members.

6.2 The witnesses agreed to provide more information on the following:

• of the total complaints received, the proportion which related to primary and to secondary care within the NHS in Wales for every local health board in Wales; and
• more information about the methods adopted by local health board(s) to measure patient experience, including patient feedback and views about the complaints process.

·         Dr Phil Banfield, Chairman of BMA Welsh Council

·         Tina Donnelly, Director of the Royal College of Nursing Wales

·         Jessica Turner, Regional Organiser of UNISON Cymru/Wales

7.1 The witnesses responded to questions from Members.

8.1a The Committee noted the minutes of the 26 June and 2 July  meetings.

8.2 The Committee noted the forward work programme for September to December 2014

9.1 The motion was agreed

10.1 The Committee considered the evidence received on the inquiry.