Meetings

Oversight of the Public Services Ombudsman for Wales

This page gives details of any meetings held which will, or did, discuss the matter, and includes links to the relevant Papers, Agendas and Minutes.

Note: Meeting Agenda can change at short notice. Particularly where future meeting dates are indicated more than a week in advance. Please check before planning to attend a Committee Meeting that the item you are interested in has not been moved.

 

 

Meeting: 25/02/2026 - Finance Committee - Sixth Senedd (Item 2)

2 PTN 2 - Letter from the Public Services Ombudsman for Wales: Consultation on our draft Strategic Plan for 2026-2029 - 17 February 2026

Supporting documents:

Meeting: 30/04/2025 - Finance Committee - Sixth Senedd (Item 2)

2 PTN 5 - Letter from the Cabinet Secretary for Health and Social Care: Handling of complaints about NHS Wales - 4 April 2025

Supporting documents:

Meeting: 08/01/2025 - Finance Committee - Sixth Senedd (Item 2)

2 PTN 10 - Letter from the Public Ombudsman for Wales regarding an appeal hearing of a former councillor - 17 December 2024

Supporting documents:

Meeting: 24/04/2024 - Finance Committee - Sixth Senedd (Item 9)

9 Motion to instruct the Finance Committee relating to the Public Services Ombudsman for Wales

Supporting documents:

FIN(6)-09-24 P11 – Cover paper

FIN(6)-09-24 P12 – Letter from the Public Services Ombudsman for Wales – 15 April 2024

Supporting documents:

Minutes:

9.1 The Committee considered the cover paper and noted the motion. 

Meeting: 28/06/2023 - Finance Committee - Sixth Senedd (Item 2)

2 PTN 1 - Letter from the Public Services Ombudsman for Wales: Permission to appeal a decision of the Adjudication Panel for Wales - 22 June 2023

Supporting documents:

Meeting: 22/09/2022 - Finance Committee - Sixth Senedd (Item 2)

2 PTN 8 - Letter from the Public Services Ombudsman for Wales to Chair of the Local Government and Housing Committee: Complaints Standards work - 7 September 2022

Supporting documents:

Meeting: 11/05/2022 - Finance Committee - Sixth Senedd (Item 2)

2 PTN 13 - Letter from the Public Services Ombudsman for Wales to the Chair of Local Government and Housing Committee: Casework trends and complaint handling practices of Local Authorities - 8 March 2022

Supporting documents:

Meeting: 26/01/2022 - Plenary - Sixth Senedd (Item 5)

Motion under Standing Order 10.5 to appoint the Public Services Ombudsman for Wales

NDM7893 Peredur Owen Griffiths (South Wales East)

To propose that the Senedd:

1. Expresses its gratitude for the contribution of Nick Bennett during his term of office as Public Services Ombudsman for Wales.

2. In accordance with Standing Order 10.5, and acting under paragraph 1 of Schedule 1 to the Public Services Ombudsman (Wales) Act 2019, nominates Michelle Morris for appointment by Her Majesty as Public Services Ombudsman for Wales for a term of seven years to commence on 1 April 2022.

Supporting document:
Report of the Finance Committee

Minutes:

The item started at 15.10

DM7893 Peredur Owen Griffiths (South Wales East)

To propose that the Senedd:

1. Expresses its gratitude for the contribution of Nick Bennett during his term of office as Public Services Ombudsman for Wales.

2. In accordance with Standing Order 10.5, and acting under paragraph 1 of Schedule 1 to the Public Services Ombudsman (Wales) Act 2019, nominates Michelle Morris for appointment by Her Majesty as Public Services Ombudsman for Wales for a term of seven years to commence on 1 April 2022.

The motion was agreed in accordance with Standing Order 12.36.

Meeting: 14/01/2022 - Finance Committee - Sixth Senedd (Item 8)

8 Nomination of the Public Services Ombudsman for Wales - Consideration of draft report

Supporting documents:

FIN(6)-01-22 P5 – Draft report

 

Supporting documents:

Minutes:

8.1 The Committee agreed the report.  

Meeting: 16/12/2021 - Finance Committee - Sixth Senedd (Item 5)

Public Services Ombudsman for Wales - Consideration of pre-nomination hearing

Minutes:

5.1 The Committee considered the appropriateness of the preferred candidate.

Meeting: 16/12/2021 - Finance Committee - Sixth Senedd (Item 3)

3 Public Services Ombudsman for Wales - Pre-nomination hearing

Michelle Morris, preferred candidate for Public Services Ombudsman for Wales

 

Supporting papers:

FIN(6)-12-21 P1 – Curriculum Vitae for Michelle Morris

Research Service brief

Supporting documents:

Minutes:

3.1 The Committee conducted a Pre-nomination Hearing of the preferred candidate for the position of Public Services Ombudsman for Wales, Michelle Morris.

Meeting: 10/11/2021 - Finance Committee - Sixth Senedd (Item 8)

8 Oversight of the Public Services Ombudsman for Wales – Terms and conditions of appointment

Supporting documents:

 

FIN(6)-09-21 P8 - Terms and conditions of appointment

Supporting documents:

Minutes:

8.1 The Committee considered the paper.

Meeting: 15/09/2021 - Finance Committee - Sixth Senedd (Item 3)

3 Oversight of the Public Services Ombudsman for Wales (PSOW) - Consideration of remuneration arrangements

Supporting papers:

FIN(6)-04-21 P2 – Remuneration arrangements of the PSOW

Supporting documents:

Minutes:

3.1 The Committee considered and agreed the remuneration arrangements for the recruitment of the next Public Services Ombudsman for Wales.

Meeting: 14/07/2021 - Finance Committee - Sixth Senedd (Item 2)

2 Appointment of Public Services Ombudsman for Wales: Approach to Recruitment

Supporting papers:

FIN(6)-03-21 P1 - Appointment of Public Services Ombudsman for Wales

Supporting documents:

Minutes:

2.1 The Committee considered the paper on the approach to recruitment of the Public Services Ombudsman for Wales.

 

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