Meetings
Oversight of the Public Services Ombudsman for Wales
This page gives details of any meetings held which will, or did, discuss the matter, and includes links to the relevant Papers, Agendas and Minutes.
Note: Meeting Agenda can change at short notice. Particularly where future meeting dates are indicated more than a week in advance. Please check before planning to attend a Committee Meeting that the item you are interested in has not been moved.
Meeting: 25/02/2026 - Finance Committee (Item 2)
2 PTN 2 - Letter from the Public Services Ombudsman for Wales: Consultation on our draft Strategic Plan for 2026-2029 - 17 February 2026
Supporting documents:
Meeting: 30/04/2025 - Finance Committee (Item 2)
2 PTN 5 - Letter from the Cabinet Secretary for Health and Social Care: Handling of complaints about NHS Wales - 4 April 2025
Supporting documents:
Meeting: 08/01/2025 - Finance Committee (Item 2)
2 PTN 10 - Letter from the Public Ombudsman for Wales regarding an appeal hearing of a former councillor - 17 December 2024
Supporting documents:
Meeting: 24/04/2024 - Finance Committee (Item 9)
9 Motion to instruct the Finance Committee relating to the Public Services Ombudsman for Wales
Supporting documents:
FIN(6)-09-24 P11 – Cover paper
FIN(6)-09-24 P12 – Letter from the Public Services Ombudsman for Wales – 15 April 2024
Supporting documents:
- Restricted enclosure 15 , View reasons restricted (9/1)
- FIN(6)-09-24 P12 – Letter from the Public Services Ombudsman for Wales – 15 April 2024, item 9
PDF 165 KB
Minutes:
9.1 The Committee considered the cover paper and noted the motion.
Meeting: 28/06/2023 - Finance Committee (Item 2)
2 PTN 1 - Letter from the Public Services Ombudsman for Wales: Permission to appeal a decision of the Adjudication Panel for Wales - 22 June 2023
Supporting documents:
Meeting: 22/09/2022 - Finance Committee (Item 2)
2 PTN 8 - Letter from the Public Services Ombudsman for Wales to Chair of the Local Government and Housing Committee: Complaints Standards work - 7 September 2022
Supporting documents:
Meeting: 11/05/2022 - Finance Committee (Item 2)
2 PTN 13 - Letter from the Public Services Ombudsman for Wales to the Chair of Local Government and Housing Committee: Casework trends and complaint handling practices of Local Authorities - 8 March 2022
Supporting documents:
Meeting: 26/01/2022 - Plenary (Item 5)
Motion under Standing Order 10.5 to appoint the Public Services Ombudsman for Wales
NDM7893 Peredur
Owen Griffiths (South Wales East)
To propose that the
Senedd:
1. Expresses its gratitude
for the contribution of Nick Bennett during his term of office as Public
Services Ombudsman for Wales.
2. In accordance
with Standing Order 10.5, and acting under paragraph 1 of Schedule 1 to the
Public Services Ombudsman (Wales) Act 2019, nominates Michelle Morris for
appointment by Her Majesty as Public Services Ombudsman for Wales for a term of
seven years to commence on 1 April 2022.
Supporting
document:
Report of the
Finance Committee
Minutes:
The item started at 15.10
DM7893 Peredur Owen Griffiths (South Wales East)
To
propose that the Senedd:
1.
Expresses its gratitude for the contribution of Nick Bennett during his term of
office as Public Services Ombudsman for Wales.
2. In
accordance with Standing Order 10.5, and acting under paragraph 1 of Schedule 1
to the Public Services Ombudsman (Wales) Act 2019, nominates Michelle Morris
for appointment by Her Majesty as Public Services Ombudsman for Wales for a
term of seven years to commence on 1 April 2022.
The
motion was agreed in accordance with Standing Order 12.36.
Meeting: 14/01/2022 - Finance Committee (Item 8)
8 Nomination of the Public Services Ombudsman for Wales - Consideration of draft report
Supporting documents:
FIN(6)-01-22 P5 – Draft report
Supporting documents:
- Restricted enclosure 34 , View reasons restricted (8/1)
Minutes:
8.1 The Committee agreed the report.
Meeting: 16/12/2021 - Finance Committee (Item 5)
Public Services Ombudsman for Wales - Consideration of pre-nomination hearing
Minutes:
5.1 The Committee considered the appropriateness of the preferred candidate.
Meeting: 16/12/2021 - Finance Committee (Item 3)
3 Public Services Ombudsman for Wales - Pre-nomination hearing
Michelle Morris, preferred candidate for Public Services Ombudsman for Wales
Supporting papers:
FIN(6)-12-21 P1 – Curriculum Vitae for Michelle Morris
Research Service brief
Supporting documents:
- FIN(6)-12-21 P1 – Curriculum Vitae for Michelle Morris, item 3
PDF 144 KB
- Research Service brief , View reasons restricted (3/2)
Minutes:
3.1 The Committee conducted a Pre-nomination Hearing of the preferred candidate for the position of Public Services Ombudsman for Wales, Michelle Morris.
Meeting: 10/11/2021 - Finance Committee (Item 8)
8 Oversight of the Public Services Ombudsman for Wales – Terms and conditions of appointment
Supporting documents:
FIN(6)-09-21 P8 - Terms and conditions of appointment
Supporting documents:
- Restricted enclosure 45 , View reasons restricted (8/1)
Minutes:
8.1 The Committee considered the paper.
Meeting: 15/09/2021 - Finance Committee (Item 3)
3 Oversight of the Public Services Ombudsman for Wales (PSOW) - Consideration of remuneration arrangements
Supporting papers:
FIN(6)-04-21 P2 – Remuneration arrangements of the PSOW
Supporting documents:
- Restricted enclosure 49 , View reasons restricted (3/1)
Minutes:
3.1 The Committee considered and agreed the remuneration arrangements for the recruitment of the next Public Services Ombudsman for Wales.
Meeting: 14/07/2021 - Finance Committee (Item 2)
2 Appointment of Public Services Ombudsman for Wales: Approach to Recruitment
Supporting papers:
FIN(6)-03-21 P1 - Appointment of Public Services Ombudsman for Wales
Supporting documents:
- Restricted enclosure 53 , View reasons restricted (2/1)
Minutes:
2.1 The Committee considered the paper on the approach to recruitment of the Public Services Ombudsman for Wales.