Meetings

Consideration of powers: Public Services Ombudsman for Wales

This page gives details of any meetings held which will, or did, discuss the matter, and includes links to the relevant Papers, Agendas and Minutes.

Note: Meeting Agenda can change at short notice. Particularly where future meeting dates are indicated more than a week in advance. Please check before planning to attend a Committee Meeting that the item you are interested in has not been moved.

Meeting: 15/07/2015 - Finance Committee - Fourth Assembly (Item 6)

6 Consideration of powers: Public Services Ombudsman for Wales: Consideration of draft Bill structure

Paper 1 – Draft Bill structure

Paper 2 – Letter to Chair of Finance Committee from Minister for Public Services

Supporting documents:

Minutes:

6.1 The Committee agreed the draft Bill structure.

 

6.2 Members also noted the letter to the Chair of Finance Committee from the Minister for Public Services.


Meeting: 13/05/2015 - Finance Committee - Fourth Assembly (Item 10)

10 Consideration of powers: Public Services Ombudsman for Wales: Options paper

Paper 7 – Options paper

Supporting documents:

Minutes:

10.1 The Committee agreed to write to both the Minister for Public Services and the Chair of the Communities, Equality and Local Government Committee.


Meeting: 29/04/2015 - Finance Committee - Fourth Assembly (Item 1)

1 Consideration of powers: Public Services Ombudsman for Wales: Consideration of Draft Report

Supporting documents:

Minutes:

1.1 The Committee considered the draft report on the Consideration of powers: Public Services Ombudsman for Wales and agreed a small number of changes.


Meeting: 25/03/2015 - Finance Committee - Fourth Assembly (Item 8)

8 Consideration of powers: Public Services Ombudsman for Wales: Key Issues

Supporting documents:

Minutes:

8.1     The Committee considered the key issues of its inquiry into Consideration of powers: Public Services Ombudsman for Wales.


Meeting: 25/03/2015 - Finance Committee - Fourth Assembly (Item 6)

6 Consideration of powers: Public Services Ombudsman for Wales: Evidence Session 12

Nick Bennett, Public Services Ombudsman for Wales

Susan Hudson, Policy & Communications Manager

Katrin Shaw, Investigations Manager and Legal Adviser

Supporting documents:

Minutes:

6.1     The Committee took evidence from the Public Service Ombudsman for Wales on its inquiry.


Meeting: 19/03/2015 - Finance Committee - Fourth Assembly (Item 3)

3 Consideration of powers: Public Services Ombudsman for Wales: Evidence Session 10

Kate Chamberlain, Chief Executive, Healthcare Inspectorate Wales

Nicola Williams, Assistant Director of Nursing, ABMU Health Board

Supporting documents:

Minutes:

3.1     The Committee took evidence from Kate Chamberlain, Healthcare Inspectorate Wales and Nicola Williams, Abertawe Bro Morgannwg University Local Health Board on its inquiry into Consideration of powers: Public Services Ombudsman for Wales.

 

3.2     Nicola Williams agreed to provide a copy of the letter to patients outlining the health boards complaints process and the recourse to the Public Services Ombudsman.

 

3.3     Kate Chamberlain agreed to provide figures on the independent healthcare sector in Wales and the numbers of private units within NHS organisations.


Meeting: 19/03/2015 - Finance Committee - Fourth Assembly (Item 6)

6 Consideration of powers: Public Services Ombudsman for Wales: Discussion of evidence

Supporting documents:

Minutes:

6.1     The Committee considered the evidence received.


Meeting: 19/03/2015 - Finance Committee - Fourth Assembly (Item 4)

4 Consideration of powers: Public Services Ombudsman for Wales: Evidence Session 11

Leighton Andrews AM, Minister for Public Services

Caroline Turner, Deputy Director, Permanent Secretary’s Department, Welsh Government

Sanjiv Vedi, Assistant Director, Head of Central Complaints Unit, Welsh Government

Supporting documents:

Minutes:

4.1     The Committee took evidence from the Minister for Public Service, Caroline Turner and Sanjiv Vedi, Welsh Government on its inquiry into Consideration of powers: Public Services Ombudsman for Wale.


Meeting: 11/03/2015 - Finance Committee - Fourth Assembly (Item 3)

3 Consideration of powers: Public Services Ombudsman for Wales: Evidence session 7

Huw Vaughan Thomas, Auditor General for Wales

Martin Peters, Wales Audit Office

Supporting documents:

Minutes:

3.1     The Committee took evidence from the Auditor General for Wales on its inquiry into the Consideration of Powers: Public Services Ombudsman for Wales.

 

3.2     The Auditor General for Wales agreed to provide information on whether the Ombudsman’s recommendations are ever ignored.

 


Meeting: 11/03/2015 - Finance Committee - Fourth Assembly (Item 5)

5 Consideration of powers: Public Services Ombudsman for Wales: Evidence session 9

Dr Nick O’Brien

Supporting documents:

Minutes:

5.1     The Committee took evidence from Dr Nick O’Brien on its inquiry into the Consideration of Powers: Public Services Ombudsman for Wales.

 


Meeting: 11/03/2015 - Finance Committee - Fourth Assembly (Item 4)

4 Consideration of powers: Public Services Ombudsman for Wales: Evidence session 8

Ruth Marks, Chief Executive, WCVA

Liz Withers, Head of Policy and Campaigns Wales, Citizens Advice Bureau

Supporting documents:

Minutes:

4.1     The Committee took evidence from the Wales Council for Voluntary Action and the Citizens Advice Bureau on its inquiry into the Consideration of Powers: Public Services Ombudsman for Wales.

 


Meeting: 11/03/2015 - Finance Committee - Fourth Assembly (Item 7)

7 Consideration of powers: Public Services Ombudsman for Wales: Consideration of evidence

Supporting documents:

Minutes:

7.1     The Committee considered the evidence received.

 


Meeting: 05/03/2015 - Finance Committee - Fourth Assembly (Item 7)

7 Consideration of powers: Public Services Ombudsman for Wales: Evidence session 5

Nicholas Paines QC - Law Commissioner with responsibility for Public Law

Beth Gascoyne - Law Commission

David Connolly - Law Commission

 

Report by the Law Commission on the Public Service Ombudsman

 

 

Supporting documents:

Minutes:

7.1     The Committee took evidence from the Law Commission on its inquiry into the Consideration of Powers: Public Services Ombudsman for Wales.


Meeting: 05/03/2015 - Finance Committee - Fourth Assembly (Item 10)

10 Consideration of powers: Public Services Ombudsman for Wales: Discussion of Evidence

Supporting documents:

Minutes:

10.1   The Committee considered the evidence received.


Meeting: 05/03/2015 - Finance Committee - Fourth Assembly (Item 8)

8 Consideration of powers: Public Services Ombudsman for Wales: Evidence session 6

Supporting documents:

Minutes:

8.1     The Committee took evidence from the Northern Ireland Ombudsman on its inquiry into the Consideration of Powers: Public Services Ombudsman for Wales.


Meeting: 25/02/2015 - Finance Committee - Fourth Assembly (Item 11)

11 Consideration of powers: Public Services Ombudsman for Wales: Evidence Session 4

Lyn Cadwallader, Chief Executive, One Voice Wales

Steve Thomas, Welsh Local Government Association

Daniel Hurford, Welsh Local Government Association

Supporting documents:

Minutes:

11.1   The Committee took evidence from Daniel Hurford, Welsh Local Government Association and Lyn Cadwallader, Director, One Voice Wales on its inquiry.

 

11.2               The Welsh Local Government Association agreed to provide information on the ways in which local authorities accept complaints.

 


Meeting: 25/02/2015 - Finance Committee - Fourth Assembly (Item 12)

Consideration of powers: Public Services Ombudsman for Wales - Discussion of evidence

Minutes:

12.1   The Committee considered the evidenced received.


Meeting: 11/02/2015 - Environment and Sustainability Committee - Fourth Assembly (Item 3)

3 Consideration of powers: Public Services Ombudsman for Wales: Correspondence from the Chair of the Finance Committee

E&S(4)-05-15 Paper 4

 

Supporting documents:

Minutes:

 

Members noted the correspondence.

                                                               


Meeting: 05/02/2015 - Children, Young People and Education Committee - Fourth Assembly (Item 3)

3 Letter from the Chair of the Finance Committee - Inquiry into the Consideration of Powers: Public Services Ombudsman for Wales

CYPE(4)-04-15 – Paper to note 3

Supporting documents:


Meeting: 04/02/2015 - Finance Committee - Fourth Assembly (Item 5)

5 Consideration of powers: Public Services Ombudsman for Wales: Evidence Session 3

Simon Rogers - Chair, Welsh Independent Healthcare Association

Sally Taber - ‎Director of Independent Healthcare Advisory Services, Welsh Independent Healthcare Association

 

FIN(4)-02-15 Paper 2 – Independent Sector Complaints Adjudication Service

FIN(4)-02-15 Paper 2a – Welsh Independent Healthcare Association Credentials 2013-2014

Research Brief

Supporting documents:

Minutes:

5.1     The Committee took evidence from Simon Rogers - Chair, Welsh Independent Healthcare Association and Sally Taber - ‎Director of Independent Healthcare Advisory Services, Welsh Independent Healthcare Association.

 

5.2     The Healthcare association agreed to provide the following:

·         Briefing on complaint trends that will feature in the forthcoming ISCAS annual report.

·         A copy of last year’s annual report for Members’ information.

·         Share a paper ISCAS has produced in conjunction with the Department of Health.

 

 


Meeting: 04/02/2015 - Finance Committee - Fourth Assembly (Item 7)

Consideration of powers: Public Services Ombudsman for Wales: Discussion of evidence

Minutes:

7.1     The Committee considered the evidence received.


Meeting: 04/02/2015 - Finance Committee - Fourth Assembly (Item 4)

4 Consideration of Powers: Public Services Ombudsman for Wales: Evidence Session 2

Jim Martin - Scottish Public Services Ombudsman

 

Transforming Scotland’s Complaints Culture

Research Brief

Supporting documents:

Minutes:

4.1     The Committee took evidence from the Scottish Public Service Ombudsman on its inquiry.

 

4.2     The Ombudsman agreed to provide the following:

·         Records of press coverage and statistics around the governance of the complaints handling process.


Meeting: 21/01/2015 - Finance Committee - Fourth Assembly (Item 5)

5 Consideration of powers: Public Services Ombudsman for Wales - Discussion of evidence

FIN(4)-01-15 Paper 2 - Scoping Paper

FIN(4)-01-15 Paper 3 - Approach to Scrutiny

FIN(4)-01-15 Paper 4 – Legal Advice Note: Extension of Powers

FIN(4)-01-15 Paper 5 – Legal Advice Note: Extension of Powers Private Sector Health Service

FIN(4)-01-15 Paper 6 - Letter from Communities, Equality and Local Government Committee

FIN(4)-01-15 Paper 7 – Letter from the Minister for Finance and Government Business

 

Supporting documents:

Minutes:

5.1     The Committee considered the evidence received.


Meeting: 21/01/2015 - Finance Committee - Fourth Assembly (Item 3)

3 Consideration of powers: Public Services Ombudsman for Wales: Evidence Session 1

FIN(4)-01-15 Paper 1

Research Briefing

 

Nick Bennett - Public Services Ombudsman for Wales

Susan Hudson - Policy & Communications Manager

Katrin Shaw - Investigations Manager and Legal Adviser

Supporting documents:

Minutes:

3.1     The Committee took evidence from the Ombudsman on its inquiry.

 

3.2     The Ombudsman agreed to provide the following:

·         Follow up examples of where own-initiative powers have been used well in other countries.

·         To outline what the precise relationship is between the complaints authority and the rest of the Scottish Ombudsman’s office.