Meetings
Inquiry into the NHS complaints process
This page gives details of any meetings held which will, or did, discuss the matter, and includes links to the relevant Papers, Agendas and Minutes.
Note: Meeting Agenda can change at short notice. Particularly where future meeting dates are indicated more than a week in advance. Please check before planning to attend a Committee Meeting that the item you are interested in has not been moved.
Meeting: 14/01/2021 - Equality, Local Government and Communities Committee - Fifth Senedd (Item 3)
- Webcast for 14/01/2021 - Equality, Local Government and Communities Committee - Fifth Senedd
- Transcript for 14/01/2021 - Equality, Local Government and Communities Committee - Fifth Senedd
3 Letter from the Minister for Health and Social Services to the Public Services Ombudsman for Wales, in relation to NHS complaints data
Supporting documents:
Minutes:
3.1.a.
The Committee noted the letter from the Minister for Health and Social Services
to the Public Services Ombudsman for Wales, in relation to NHS complaints data.
Meeting: 15/01/2015 - Health and Social Care Committee - Fourth Assembly (Item 2)
2 Inquiry into the NHS complaints process: correspondence from the Minister for Health and Social Services
Supporting documents:
Minutes:
2.1a
The Committee noted the correspondence.
Meeting: 20/11/2014 - Health and Social Care Committee - Fourth Assembly (Item 5)
5 Inquiry into the NHS complaints process: additional information from the Minister for Health and Social Services
Supporting documents:
Minutes:
5.3a
The Committee noted the response from the Minister for Health and Social
Services regarding the Committee’s inquiry into the NHS complaints process.
Meeting: 16/07/2014 - Health and Social Care Committee - Fourth Assembly (Item 4)
4 Inquiry into the NHS complaints process: evidence session 1
·
Keith Evans, Author of the Report ‘A Review of Concerns
(Complaints) Handling in NHS Wales – “Using the Gift of Complaints”’.
Keith Evans’s report A
Review of Concerns (Complaints) Handling in NHS Wales – “Using the Gift of
Complaints” was published on 2
July 2014
Supporting documents:
- Restricted enclosure 15 , View reasons restricted (4/1)
Minutes:
4.1 The witness responded to questions from Members.
Meeting: 16/07/2014 - Health and Social Care Committee - Fourth Assembly (Item 10)
Inquiry into the NHS complaints process: private consideration of evidence received
Minutes:
10.1 The Committee considered the evidence received on the
inquiry.
Meeting: 16/07/2014 - Health and Social Care Committee - Fourth Assembly (Item 7)
7 Inquiry into the NHS complaints process: evidence session 4
·
Dr Phil Banfield, Chairman of BMA Welsh Council
·
Tina Donnelly, Director of the Royal College of Nursing Wales
·
Jessica Turner, Regional Organiser of UNISON Cymru/Wales
Supporting documents:
- HSC(4)-19-14 Paper 4, item 7 PDF 139 KB View as HTML (7/1) 23 KB
- HSC(4)-19-14 Paper 5, item 7 PDF 152 KB
- HSC(4)-19-14 Paper 6, item 7 PDF 260 KB View as HTML (7/3) 45 KB
Minutes:
7.1 The witnesses
responded to questions from Members.
Meeting: 16/07/2014 - Health and Social Care Committee - Fourth Assembly (Item 6)
6 Inquiry into the NHS complaints process: evidence session 3
·
Rory Farrelly,
Director of Nursing and Patient Experience, Abertawe Bro Morgannwg University
Health Board
·
Nicola Williams,
Assistant Director of Nursing and Lead on Transformation of Complaints and Concerns,
Abertawe Bro Morgannwg University Health Board
·
Maria Battle,
Chair of Cardiff and Vale University Health Board
·
Dr Chris Jones,
Chair of Cwm Taf University Health Board
·
Carol Shillabeer,
Director of Nursing/Deputy Chief Executive, Powys Teaching Health Board
Supporting documents:
Minutes:
6.1 The witnesses responded to questions from Members.
6.2 The witnesses agreed to provide more information on the
following:
- of the total complaints received, the proportion which related to primary
and to secondary care within the NHS in Wales for every local health board
in Wales; and
- more information about the methods adopted by local health board(s)
to measure patient experience, including patient feedback and views about
the complaints process.
Meeting: 16/07/2014 - Health and Social Care Committee - Fourth Assembly (Item 5)
5 Inquiry into the NHS complaints process: evidence session 2
·
The Rt Hon Ann Clwyd MP, Co-Chair, Review of the NHS
Hospitals Complaints System (NHS England).
Supporting documents:
Minutes:
5.1 The witness responded to questions from Members.