Meetings

Inquiry into the NHS complaints process

This page gives details of any meetings held which will, or did, discuss the matter, and includes links to the relevant Papers, Agendas and Minutes.

Note: Meeting Agenda can change at short notice. Particularly where future meeting dates are indicated more than a week in advance. Please check before planning to attend a Committee Meeting that the item you are interested in has not been moved.

Meeting: 14/01/2021 - Equality, Local Government and Communities Committee - Fifth Senedd (Item 3)

3 Letter from the Minister for Health and Social Services to the Public Services Ombudsman for Wales, in relation to NHS complaints data

Supporting documents:

Minutes:

3.1.a. The Committee noted the letter from the Minister for Health and Social Services to the Public Services Ombudsman for Wales, in relation to NHS complaints data.


Meeting: 15/01/2015 - Health and Social Care Committee - Fourth Assembly (Item 2)

2 Inquiry into the NHS complaints process: correspondence from the Minister for Health and Social Services

Supporting documents:

Minutes:

2.1a The Committee noted the correspondence.


Meeting: 20/11/2014 - Health and Social Care Committee - Fourth Assembly (Item 5)

5 Inquiry into the NHS complaints process: additional information from the Minister for Health and Social Services

Supporting documents:

Minutes:

5.3a The Committee noted the response from the Minister for Health and Social Services regarding the Committee’s inquiry into the NHS complaints process.


Meeting: 16/07/2014 - Health and Social Care Committee - Fourth Assembly (Item 4)

4 Inquiry into the NHS complaints process: evidence session 1

·         Keith Evans, Author of the Report ‘A Review of Concerns (Complaints) Handling in NHS Wales – “Using the Gift of Complaints”’.

Keith Evans’s report A Review of Concerns (Complaints) Handling in NHS Wales – “Using the Gift of Complaints”  was published on 2 July 2014

Supporting documents:

Minutes:

4.1 The witness responded to questions from Members.


Meeting: 16/07/2014 - Health and Social Care Committee - Fourth Assembly (Item 10)

Inquiry into the NHS complaints process: private consideration of evidence received

Minutes:

10.1 The Committee considered the evidence received on the inquiry.


Meeting: 16/07/2014 - Health and Social Care Committee - Fourth Assembly (Item 7)

7 Inquiry into the NHS complaints process: evidence session 4

·         Dr Phil Banfield, Chairman of BMA Welsh Council

·         Tina Donnelly, Director of the Royal College of Nursing Wales

·         Jessica Turner, Regional Organiser of UNISON Cymru/Wales

Supporting documents:

Minutes:

7.1 The witnesses responded to questions from Members.

 


Meeting: 16/07/2014 - Health and Social Care Committee - Fourth Assembly (Item 6)

6 Inquiry into the NHS complaints process: evidence session 3

 

·         Rory Farrelly, Director of Nursing and Patient Experience, Abertawe Bro Morgannwg University Health Board

 

·         Nicola Williams, Assistant Director of Nursing and Lead on Transformation of Complaints and Concerns, Abertawe Bro Morgannwg University Health Board

 

·         Maria Battle, Chair of Cardiff and Vale University Health Board

 

·         Dr Chris Jones, Chair of Cwm Taf University Health Board

 

·         Carol Shillabeer, Director of Nursing/Deputy Chief Executive, Powys Teaching Health Board

 

Supporting documents:

Minutes:

6.1 The witnesses responded to questions from Members.

6.2 The witnesses agreed to provide more information on the following:

 

  • of the total complaints received, the proportion which related to primary and to secondary care within the NHS in Wales for every local health board in Wales; and
  • more information about the methods adopted by local health board(s) to measure patient experience, including patient feedback and views about the complaints process.

 

 

 

 


Meeting: 16/07/2014 - Health and Social Care Committee - Fourth Assembly (Item 5)

5 Inquiry into the NHS complaints process: evidence session 2

·         The Rt Hon Ann Clwyd MP, Co-Chair, Review of the NHS Hospitals Complaints System (NHS England).

Supporting documents:

Minutes:

5.1 The witness responded to questions from Members.