Meetings

Post-legislative review of the Public Services Ombudsman (Wales) Act 2019

This page gives details of any meetings held which will, or did, discuss the matter, and includes links to the relevant Papers, Agendas and Minutes.

Note: Meeting Agenda can change at short notice. Particularly where future meeting dates are indicated more than a week in advance. Please check before planning to attend a Committee Meeting that the item you are interested in has not been moved.

 

 

Meeting: 21/01/2026 - Plenary (Item 5)

Finance Committee Debate: Post-legislative review of the Public Services Ombudsman (Wales) Act 2019

NDM9110 Peredur Owen Griffiths (South Wales East) 

To propose that the Senedd: 

Notes the report of the Finance Committee ‘Post-legislative review of the Public Services Ombudsman (Wales) Act 2019' which was laid in the Table Office on 10 October 2025. 

Note: The response of the Welsh Government was laid in the Table Office on 14 January 2026. 

Public Services Ombudsman (Wales) Act 2019 

Minutes:

The item started at 15.47 

NDM9110 Peredur Owen Griffiths (South Wales East)  

To propose that the Senedd:  

Notes the report of the Finance Committee ‘Post-legislative review of the Public Services Ombudsman (Wales) Act 2019' which was laid in the Table Office on 10 October 2025.  

Note: The response of the Welsh Government was laid in the Table Office on 14 January 2026.  

The motion was agreed in accordance with Standing Order 12.36. 

Meeting: 21/01/2026 - Finance Committee (Item 2)

2 PTN 3 - Post-legislative review of the Public Services Ombudsman (Wales) Act 2019: Response to the Committee's report - 5 December 2025

Supporting documents:

Meeting: 01/12/2025 - Finance Committee (Item 2)

2 PTN 3 - Welsh Government response to the Finance Committee's report: Post-legislative review of the Public Services Ombudsman (Wales) Act 2019 - 17 November 2025

Supporting documents:

Meeting: 14/10/2025 - Business Committee (Item 4)

Letter from the Chair of the Finance Committee regarding the post-legislative review of the Public Services Ombudsman (Wales) Act 2019

Supporting documents:

  • Restricted enclosure 12

Minutes:

The Business Committee noted the letter and agreed to consider removing the provision set out in Standing Order 18A.2(i) as part of any miscellaneous review of Standing Orders carried out prior to the end of this Senedd term.

Meeting: 24/09/2025 - Finance Committee (Item 7)

7 Post-legislative review of the Public Services Ombudsman (Wales) Act 2019: Consideration of draft report

Supporting documents:

Minutes:

7.1 The Committee considered its draft report and agreed it with no changes.

Meeting: 09/07/2025 - Finance Committee (Item 7)

7 Post-legislative review of the Public Services Ombudsman (Wales) Act 2019: Evidence session 6

Michelle Morris, Public Services Ombudsman for Wales

Katrin Shaw, Chief Legal Adviser and Director of Investigations

Supporting documents:

Minutes:

7.1 The Committee took evidence on the Post-legislative review of the Public Services Ombudsman (Wales) Act 2019 from Michelle Morris, Public Services Ombudsman for Wales; and Katrin Shaw, Chief Legal Adviser and Director of Investigations.

Meeting: 09/07/2025 - Finance Committee (Item 10)

Post-legislative review of the Public Services Ombudsman (Wales) Act 2019: Consideration of key issues

Minutes:

10.1 The Committee considered the key issues.

Meeting: 09/07/2025 - Finance Committee (Item 9)

Post-legislative review of the Public Services Ombudsman (Wales) Act 2019: Consideration of evidence

Minutes:

9.1  The Committee considered the evidence received.

Meeting: 04/06/2025 - Finance Committee (Item 4)

4 Post-legislative review of the Public Services Ombudsman (Wales) Act 2019: Evidence session 5 - Health related authorities

Angela Hughes, Assistant Director of Patient Experience, Cardiff and Vale University Health Board, representing Welsh NHS Confederation

Alun Jones, Chief Executive, Healthcare Inspectorate Wales

Supporting documents:

Minutes:

4.1 The Committee took evidence on the Post-legislative review of the Public Services Ombudsman (Wales) Act 2019 from Angela Hughes, Assistant Director of Patient Experience, Cardiff and Vale University Health Board, representing Welsh NHS Confederation; and Alun Jones, Chief Executive, Healthcare Inspectorate Wales.

Meeting: 04/06/2025 - Finance Committee (Item 2)

2 PTN 3 - Response from the Public Services Ombudsman for Wales to questions that weren't reached during an evidence session on 30 April - 30 May 2025

Supporting documents:

Meeting: 04/06/2025 - Finance Committee (Item 6)

Post-legislative review of the Public Services Ombudsman (Wales) Act 2019: Consideration of evidence

Minutes:

6.1 The Committee considered the evidence received.

Meeting: 04/06/2025 - Finance Committee (Item 3)

3 Post-legislative review of the Public Services Ombudsman (Wales) Act 2019: Evidence session 4 - Academics

Professor Chris Gill, Professor of Socio-Legal Studies, University of Glasgow

Professor Naomi Creutzfeldt, Professor of Law and Society, University of Kent

Supporting documents:

Minutes:

3.1 The Committee took evidence on the Post-legislative review of the Public Services Ombudsman (Wales) Act 2019 from Professor Chris Gill, Professor of Socio-Legal Studies, University of Glasgow; and Professor Naomi Creutzfeldt, Professor of Law and Society, University of Kent.

Meeting: 07/05/2025 - Finance Committee (Item 4)

4 Post-legislative review of the Public Services Ombudsman (Wales) Act 2019: Evidence session 3

Nick Bennett, former Public Services Ombudsman for Wales

Supporting documents:

Minutes:

4.1 The Committee took evidence on the Post-legislative review of the Public Services Ombudsman (Wales) Act 2019 from Nick Bennett, former Public Services Ombudsman for Wales.

Meeting: 07/05/2025 - Finance Committee (Item 3)

3 Post-legislative review of the Public Services Ombudsman (Wales) Act 2019: Evidence session 2

Margaret Kelly, Northern Ireland Public Services Ombudsman

Andrew Crawford, Acting Scottish Public Services Ombudsman

Ger Deering, Office of the Ombudsman (Ireland), Ombudsman and Information Commissioner for Ireland

Supporting documents:

Minutes:

3.1 The Committee took evidence on the Post-legislative review of the Public Services Ombudsman (Wales) Act 2019 from Margaret Kelly, Northern Ireland Public Services Ombudsman; Andrew Crawford, Acting Scottish Public Services Ombudsman; and Ger Deering, Office of the Ombudsman (Ireland), Ombudsman and Information Commissioner for Ireland.

 

3.2 The Committee agreed to write to the witnesses with questions that weren’t reached during the evidence session.

Meeting: 07/05/2025 - Finance Committee (Item 8)

Post-legislative review of the Public Services Ombudsman (Wales) Act 2019: Consideration of evidence

Minutes:

8.1 The Committee considered the evidence received.

Meeting: 30/04/2025 - Finance Committee (Item 5)

Post-legislative review of the Public Services Ombudsman (Wales) Act 2019: Consideration of evidence

Minutes:

5.1 The Committee considered the evidence received.

Meeting: 30/04/2025 - Finance Committee (Item 3)

3 Post-legislative review of the Public Services Ombudsman (Wales) Act 2019: Evidence session 1

Michelle Morris, Public Services Ombudsman for Wales

Katrin Shaw, Chief Legal Adviser and Director of Investigations

Supporting documents:

Minutes:

3.1 The Committee took evidence on the Post-legislative review of the Public Services Ombudsman (Wales) Act 2019 from Michelle Morris, Public Services Ombudsman for Wales; and Katrin Shaw, Chief Legal Adviser and Director of Investigations.

 

3.2 The Committee agreed to write to the Public Services Ombudsman for Wales with questions that weren’t reached during the evidence session.

Meeting: 27/03/2025 - Finance Committee (Item 9)

9 Proposed Section 150 Order in relation to the Senedd and Elections (Wales) Act 2020 and the Public Services Ombudsman (for Wales) Act 2019

Supporting documents:

Minutes:

9.1 The Committee considered the correspondence regarding the Proposed Section 150 Order and agreed not to provide any comments in relation to the Llywydd’s intended response to the Welsh Government.

Meeting: 12/12/2024 - Finance Committee (Item 6)

6 Public Services Ombudsman (Wales) Act 2019: Post-Legislative Review

Supporting documents:

FIN(6)-27-24 P1 – Scope and approach paper

Supporting documents:

Minutes:

6.1 The Committee considered the scoping paper on the Post-legislative review of the Public Services Ombudsman (Wales) Act 2019 and agreed the actions included in the paper.

 

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