Index
1. Introduction and aim
2. Minimum criteria sought
3. Key Benefits to Franchisee
4. Profile of Geographic area
5. Rail use
6. Station-by-station features and benefits
7. Appendices
Introduction and aims
§ On 3rd February a meeting was held to consider the future of the Wales & Border Rail Franchise, Cardiff Metro and public transport in a geographic area covering:
- South East Monmouthshire, taking in the towns of Magor, Caldicot and Chepstow, and
- Lydney and the Forest of Dean area of Gloucestershire
§ Those present included Westminster politicians or their representatives, a member of the National Assembly of Wales, local authority representatives from South West Gloucestershire (including the Forest of Dean) and Monmouthshire. Also present were academics and others representing National and local rail interests.
§ The intention of the meeting was to gather information that would help in the formulation of a presentation to:
- The Welsh Government
- Transport for Wales
- The bidders for the Wales & Borders rail franchise
- The Cardiff Metro planners
§ We aim to help ensure that local public transport grows in use, that it is effective, meats the needs of the communities it serves, and that the benefits to providers are maximised.
§ All that follows in this document aims to provide comprehensive and accurate information. It’s constructed to provide facts and figures useful in helping to decide what public transport is necessary for the area
Minimum Criteria Sought
· Local Economy & infrastructure– The new rail franchise, along with all future passenger and freight transport providers, must not only meet the needs of the General Public, but also those of Business, Commerce, Health, Education and Leisure (including sport). Their delivery should also reflect the socio-economic and logistical requirements of the area.
· Frequency of rail and bus passenger service– Customers expect to see, at a minimum, a half hourly service on all passenger routes between the hours of 5am and 11pm (weekdays and Saturdays) and 7am and 10pm (Sundays).
· Capacity – All time-tabled services should be able to accommodate 100% of passengers even at the most intense of peak-times. We recognise that standing may be necessary on occasions but no passengers should ever be left at a station or bus stop due to capacity being reached
· Reliability – Services should never be cancelled due to lack of rolling stock, vehicle or staff unavailability.
· Rolling Stock and Buses – Should be consistent with the international expectations of a passenger transport system in a leading world economy. This must include an adequate number of train units and buses to meet current and future requirements, trained and skilled maintenance of those units, classes of rail unit that can be operated as a single walk-through train, and good communication systems on and off the transport units.
· Infrastructure, such as stations and car parks – like train units these must be consistent with international expectations including provision of adequate passenger shelter; good and clear signage, up-to-date electronic timetables displaying departure times; access for the disabled; ticket availability at the point of delivery; high standard of cleanliness; clean public toilets; and good security and safety systems including sufficient lighting and CCTV.
· Passenger facilities – In addition to the above full consideration needs to given to the need for cycle storage at stations and on trains and buses, the movement of luggage and its stowage both on trains, buses and at major stations; disabled passengers and their ease of movement and safety along with prams and buggies; the need for refreshments at interchange and other major stations; and Power/Wifi
· Management – Structured to provide well trained staff, adequate forward planning and control of finances consistent with progressive ideology. Management should also enable good communication strategies (including information and publicity) to both staff, franchised ticket providers and the general public consistent with maintaining an efficient and progressive transport system.
· Pricing – Customers expect a simpler and more equitable fare regime for journeys - the ticket price per mile should never vary by more than 20% between ‘routes’ for the same type of ticket and the same periods of the day.
·